1.Remember that you are buying a custom-made item. We don't have ready items. Shipping time is 5 business days
(excluding weekends and public holidays) it is necessary to add a few days for delivery by Royal Mail
Sometimes the shipping time may be longer due to the number of orders, so always check the estimated delivery time.
We always do our best to ship your orders as quickly as possible,
but take this time into account lest you be disappointed
that it is not with you as fast as you would like. (Then add a few days for delivery)
2. Be accurate in the description. Use punctuation and capital letters when required because we copy information directly from your message.
We copy the text you sent to us. We are not correcting it in any way.
3. Watch out for mistakes. We make orders according to the first information from you.
4. Thoughtful shopping. We do not accept returns on personalized items
5.If you would like the item to be shipped to a different address, please change it during checkout.
We do not guarantee that we will send your order to the address given to us in a separate message
6. The number provided with the order is not always the tracking number. Sometimes the number is automatically generated when shipping with ebay.
If you would like your item to be shipped with tracking, please select the appropriate shipping option
7. Read descriptions carefully. We always provide detailed information.
8. For photos, please send good quality. We make an order from a photo that has been sent to us, regardless of the quality.
Sometimes the effect is very poor due to the poor quality of the picture. Photos should be sent via ebay message.
9. Remember to leave your order details. You can do this by adding a note to the order (remember to save the message otherwise I won't receive it),
or by sending me a message via ebay. Lack of order details will significantly extend the lead time.
In the absence of details, I send a message with a request, then wait 2 days for a reply.
If I do not receive any information within this time, the order will be canceled.
10. Remember! When buying an item made of wood, take into account that wood is a natural material.
It may differ in color from itself. The color of the engraving can be different each time.
11. Please leave a positive comment after successful order. If you are not satisfied for some reason,
please contact us before posting a negative comment. Let's respect ourselves and our work.
If the item did not arrive but was shipped, it is the fault of Royal Mail who lost the parcel. Then we send a new item or refund the money.
